Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in Detroit's thriving tech scene! We're urgently hiring motivated individuals passionate about technology and customer service. This role offers hands-on experience with enterprise systems while working alongside industry experts. Enjoy competitive benefits, growth opportunities, and the chance to make an immediate impact in a fast-paced environment.
Responsibilities
- Provide first-level technical support for hardware/software issues via phone and in-person
- Install and configure desktops, laptops, and peripheral devices
- Manage user accounts and permissions in Active Directory
- Troubleshoot network connectivity and system performance issues
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity best practices implementation
- Collaborate with senior team members on complex technical solutions
Qualifications
- High school diploma or equivalent (AAS degree preferred)
- 0-2 years of IT support or helpdesk experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS and Microsoft Office Suite
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Michigan driver's license for occasional site visits