Job Description
Are you looking to launch a career in technology without prior experience? Milwaukee Tech Solutions is hiring a motivated Entry Level IT Support Associate to join our growing team. We provide comprehensive paid training and mentorship for individuals eager to learn the ins and outs of IT support and customer service. If you are a problem-solver with a passion for technology, we want to hear from you.
In this role, you will be the first point of contact for internal and external clients, helping to resolve technical issues and ensuring smooth operations across the company. This is a fantastic opportunity for recent graduates or anyone looking to pivot into the tech industry.
Responsibilities
- Assist Users: Provide tier-one technical support to employees via phone, email, and in-person.
- Troubleshooting: Diagnose and resolve basic hardware and software issues including printers, Wi-Fi, and operating system errors.
- System Maintenance: Learn to monitor system performance and assist with basic server maintenance tasks.
- Documentation: Accurately document all support tickets and resolutions in our ticketing system.
- Customer Service: Maintain a professional, friendly, and patient demeanor while assisting users with technical challenges.
- Training: Actively participate in weekly training sessions to enhance technical knowledge and soft skills.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Experience: No prior experience required. We value attitude and aptitude over past history.
- Skills: Basic computer literacy (typing, navigating files, using Microsoft Office Suite).
- Communication: Strong verbal and written communication skills with the ability to explain complex concepts simply.
- Soft Skills: Problem-solving mindset, patience, and a willingness to learn.