Job Description
We are urgently hiring for a dedicated Entry Level Support Associate to join our growing team in London. This is a fantastic opportunity for individuals with no prior experience who are eager to launch their career in the tech industry. We provide comprehensive training and mentorship to help you succeed.
As a key member of our support team, you will play a vital role in ensuring our clients receive the highest quality service. If you are self-motivated, a quick learner, and ready to start immediately, we want to hear from you!
Responsibilities
- Assist customers with product inquiries and technical troubleshooting via email and live chat.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with senior team members to resolve complex support tickets.
- Stay updated on product knowledge to provide accurate information.
- Contribute to team meetings and process improvement initiatives.
Qualifications
- No prior experience required – we provide full training!
- High school diploma or equivalent (Bachelor’s degree preferred but not mandatory).
- Excellent written and verbal communication skills in English.
- Reliable home office setup with high-speed internet.
- Strong problem-solving skills and a customer-first attitude.