Job Description
Are you ready to kickstart your career in a dynamic, fast-paced environment? Apex Digital Solutions is seeking a motivated Night Shift Customer Service Representative to join our growing team in Seattle, WA.
This is an entry-level opportunity designed for individuals looking to build a solid foundation in the tech and support industry. Working the night shift offers a unique advantage: a quieter work environment that allows you to focus deeply on solving problems and providing exceptional service to our global client base without the distractions of the daytime rush.
We provide comprehensive training and a supportive culture where your growth is our priority.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during night shift hours.
- Diagnose and troubleshoot basic technical issues and provide clear, step-by-step solutions.
- Document all customer interactions, feedback, and technical data accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless issue resolution and continuity of service.
- Maintain a high level of professional composure and patience when handling challenging situations.
- Adhere to company service level agreements (SLAs) and quality assurance standards.
Qualifications
- No prior experience required – we are looking for eager learners and career changers.
- High school diploma or equivalent (GED) required.
- Reliable high-speed internet connection and a quiet, dedicated workspace.
- Strong verbal and written communication skills with a friendly, approachable demeanor.
- Basic computer literacy and the ability to learn new software quickly.
- Ability to work independently and maintain focus during late-night hours.