Job Description
We are looking for driven and ambitious individuals to join our team as Entry Level IT Support Associates. This is an urgent hiring opportunity for candidates eager to launch a career in technology. You will play a crucial role in maintaining our IT infrastructure and providing top-tier support to our UK-based clients. If you are a quick learner with a passion for problem-solving, apply today!
Responsibilities
- Provide first-level technical support via phone and email to resolve hardware and software issues.
- Diagnose and troubleshoot network connectivity problems for remote and onsite employees.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate and detailed records of all support tickets and incidents in our CRM system.
- Collaborate with senior engineers to escalate complex technical issues and learn advanced troubleshooting techniques.
- Conduct basic training sessions for end-users on software applications and security protocols.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or IT is a plus).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Basic understanding of computer hardware, operating systems (Windows/Mac), and peripherals.
- Willingness to work in a fast-paced, high-volume support environment.
- Reliable internet connection and a quiet home office setup (Remote/Hybrid role).
- Enthusiastic attitude and a desire to learn new technologies quickly.