Job Description
Are you looking to start your career today? Pacific Coast Logistics & Support is urgently hiring motivated individuals for entry-level Customer Service positions in Long Beach, CA. No prior experience is required—we provide comprehensive paid training to set you up for success.
We are looking for passionate team players who are eager to learn and grow in a fast-paced environment. Join a company that values your potential and offers competitive pay, flexible scheduling, and a supportive culture.
Responsibilities
- Answer inbound and outbound customer inquiries via phone, email, and chat with a friendly, professional tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction levels.
- Accurately document customer interactions and update our CRM systems in real-time.
- Collaborate with the support team to troubleshoot problems and share best practices.
- Assist in the training and onboarding of new team members.
- Maintain a positive attitude and contribute to a collaborative team atmosphere.
- Meet daily and weekly performance metrics regarding call volume and quality.
Qualifications
- High school diploma or GED is required.
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced setting.
- Reliable computer and internet connection are mandatory.
- Basic typing skills and familiarity with web browsers.
- A positive attitude and willingness to learn new skills quickly.
- Availability to work flexible shifts, including weekends and holidays.