Job Description
Join Our Award-Winning Team in Tampa!
Global Solutions Inc. is urgently seeking dynamic Call Center Agents to deliver exceptional customer experiences. As a key member of our Tampa-based team, you'll handle inbound/outbound calls, resolve inquiries, and drive customer satisfaction. Enjoy competitive pay, comprehensive training, and a vibrant work culture with growth opportunities. Immediate openings available – apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (handle time, satisfaction scores)
- Collaborate with team members to improve service quality
- Identify upsell opportunities and promote company offerings
Qualifications
- Minimum 1 year customer service/call center experience
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends