Job Description
Join our award-winning customer support team in Buffalo, NY as a Customer Support Trainee! We're seeking passionate individuals with a drive to help others and grow their careers in a dynamic environment. This full-time trainee position offers comprehensive training, mentorship, and a clear path to advancement within our organization. Enjoy competitive compensation, comprehensive benefits, and a supportive workplace culture that values your professional development. Apply today to start your journey in customer excellence!
Responsibilities
- Master company products/services through structured training programs
- Provide exceptional customer support via phone, email, and chat channels
- Document customer interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex inquiries
- Identify opportunities to improve customer experience workflows
- Meet key performance metrics (response time, satisfaction scores)
- Contribute to team knowledge base with best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office and web applications
- Ability to work flexible hours including weekends if needed
- Customer service experience (retail, food service, or hospitality accepted)
- Type 35+ WPM with strong attention to detail
- Proactive problem-solving abilities and emotional intelligence
- Valid authorization to work in the United States