Job Description
We are seeking enthusiastic and professional Call Center Agents to join our growing team in Portland, Oregon. If you are ready to start your career tomorrow and thrive in a high-energy environment, apply today!
We provide comprehensive training, competitive benefits, and a culture that values your contribution. Join us and become the voice of our brand.
Responsibilities
- Handle inbound and outbound customer inquiries with a focus on empathy and accuracy.
- Resolve customer issues and answer questions regarding products and services.
- Enter accurate information into the CRM database and update customer records.
- Follow standard operating procedures and scripts while maintaining a natural tone.
- Escalate complex issues to the shift supervisor when necessary.
- Meet or exceed daily and weekly performance metrics (CSAT, AHT).
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong typing skills (35+ WPM).
- Ability to work flexible shifts, including evenings and weekends.
- Proficiency with computers and standard office software.