Job Description
Join our award-winning support team in Arlington, TX! NexusTech Solutions is seeking motivated Customer Support Trainees for immediate full-time positions. No prior experience required – we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, benefits, and a collaborative work environment in one of Texas' fastest-growing cities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master our proprietary CRM and ticketing systems
- Resolve technical issues for enterprise clients
- Document cases accurately in support databases
- Collaborate with senior agents on complex escalations
- Participate in bi-weekly training modules
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with 95% accuracy
- Basic computer literacy (Windows/Mac)
- Customer service mindset and patience
- Available for flexible shifts including weekends
- Must pass background check and drug screening