Job Description
Are you ready to launch a career in a high-growth environment? Lubbok Connect Solutions is currently hiring Call Center Agents in Lubbock, TX. We believe in empowering our team members, which is why we offer a fully equipped workspace with state-of-the-art equipment provided to ensure you have the tools you need to succeed.
In this role, you will be the voice of our brand, handling customer inquiries with empathy and precision. Whether you are resolving technical issues or providing product guidance, your performance will directly impact our customer satisfaction scores.
We are looking for self-motivated individuals who thrive in a fast-paced setting. Join us and enjoy competitive pay, comprehensive benefits, and a supportive team culture.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on customer retention and satisfaction.
- Resolve customer complaints, issues, and questions regarding our services and products.
- Accurately document all customer interactions and account updates in our CRM software.
- Follow standard operating procedures and quality assurance scripts to ensure consistency.
- Educate customers on product features, pricing, and billing information.
- Collaborate with team leads to improve service processes and resolve escalations.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center, support desk, or customer service role is preferred.
- Reliable high-speed internet connection (minimum 25 Mbps upload/download).
- Strong verbal communication skills and the ability to type at least 35 WPM.
- Proficient in using computers and navigating web-based platforms.
- Ability to work full-time hours, including weekends and holidays as needed.