Job Description
Join our award-winning customer service team and make an immediate impact! We're urgently hiring motivated Call Center Agents to start tomorrow in Indianapolis. As a vital member of our support ecosystem, you'll resolve customer inquiries with professionalism while enjoying competitive compensation and comprehensive benefits.
Why Apply Today?
• Same-week start date
• Paid training and career advancement
• Health/dental/vision insurance
• 401(k) with company match
• Flexible scheduling options
Responsibilities
- Handle 50-80 inbound/outbound calls daily using VoIP systems
- Resolve customer billing, technical, and service inquiries
- Document interactions in Salesforce CRM with 100% accuracy
- Meet/exceed quality assurance metrics (CSAT, FCR, AHT)
- Collaborate with escalation teams for complex issue resolution
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficiency in Windows OS and CRM platforms
- Exceptional verbal communication skills
- Ability to work rotating shifts including weekends
- Positive attitude and problem-solving mindset