Job Description
Join our award-winning customer service team in Santa Ana! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, tech-driven environment. No experience necessary – we provide paid training!
Why Choose Us?
- Weekly pay with performance bonuses
- Health/dental/vision insurance
- 401(k) matching
- Free parking and transit allowance
- Employee discounts on major brands
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software (Salesforce)
- Meet/exceed quality and productivity metrics
- Document interactions accurately in compliance systems
- Collaborate with supervisors on process improvements
- Maintain 95% customer satisfaction score
- Participate in bi-weekly training sessions
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and basic software
- Excellent verbal communication skills
- Ability to work flexible shifts (including weekends)
- Pass background/drug screening
- Spanish bilingual a major plus