Job Description
Join our dynamic team at TechAdvance Solutions and kickstart your IT career with our comprehensive paid training program! We're seeking motivated individuals in Boston, MA to become IT Support Specialists. No prior experience required – we'll provide everything you need to succeed through our structured 8-week training curriculum. Enjoy competitive benefits, career growth opportunities, and a collaborative environment in Boston's thriving tech hub.
Responsibilities
- Provide technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain IT infrastructure components
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to ensure system stability
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to learn technical concepts quickly
- Customer service-oriented mindset
- Basic familiarity with Windows/Mac operating systems
- Valid driver's license and reliable transportation
- Pass background check and drug screening