Job Description
Launch your career in IT with our comprehensive training program! NextGen Solutions Inc. is seeking motivated individuals to join our Technical Support team. No prior experience required – we provide all necessary training to transform you into a skilled IT professional. Enjoy competitive pay, benefits, and a clear career path in a growing tech company.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues
- Document cases and maintain customer satisfaction
- Collaborate with senior technicians on complex issues
- Participate in ongoing training and certification programs
- Contribute to knowledge base articles
- Support internal IT infrastructure maintenance
Qualifications
- High school diploma or equivalent required
- Strong problem-solving and communication skills
- Basic computer literacy and internet proficiency
- Ability to learn technical concepts quickly
- Customer service mindset with patience
- Willingness to earn CompTIA A+ certification
- Reliable transportation to our Austin facility
- Passion for technology and continuous learning