Job Description
Join our award-winning team in Charlotte and start your new career tomorrow! CustomerFirst Solutions is seeking motivated Call Center Agents to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth is prioritized. No experience? No problem—we provide paid training!
Why Join Us?
• Immediate start date
• Health insurance & 401(k)
• Career advancement opportunities
• Modern downtown Charlotte location
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve customer satisfaction
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Charlotte
- Flexible availability (including weekends)