Job Description
Join Boston's premier customer service hub! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a dynamic downtown environment. Our award-winning training program ensures your success from day one.
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce while meeting quality metrics
- Collaborate with cross-functional teams to resolve complex issues
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction score
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced, metrics-driven environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating weekends/holidays