Job Description
Join our award-winning customer support team in Stockton and make an immediate impact! ConnectCare Solutions is seeking passionate Call Center Agents to deliver exceptional service to our diverse client base. This is a rare opportunity to start your career with a leading healthcare technology provider offering competitive pay, comprehensive benefits, and career growth potential.
Why Join Us?
• Immediate start date
• Paid training and certifications
• Health, dental, and vision benefits
• Tuition assistance program
• Employee referral bonuses
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and professionalism
- Resolve customer inquiries regarding insurance claims, billing, and services
- Maintain detailed documentation in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with specialists for complex issue escalation
- Participate in weekly coaching sessions
- Adhere to HIPAA compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Basic computer proficiency (MS Office, CRM systems)
- Familiarity with healthcare terminology (a plus)
- Must pass background check and drug screening