Job Description
Join Washington DC's fastest-growing customer support team! ConnectCare Solutions is seeking motivated Call Center Agents to start immediately at our state-of-the-art downtown facility. No experience required – we provide comprehensive paid training and career advancement opportunities. Enjoy competitive pay, health benefits, and a dynamic team environment where your contributions are recognized daily.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills in English
- Strong problem-solving abilities and patience
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Positive attitude and customer-first mindset