Job Description
Join our award-winning team at Apex Customer Solutions and unlock your potential with an exclusive $2,500 sign-on bonus! We're seeking passionate Call Center Agents to deliver exceptional customer experiences in our state-of-the-art Durham facility. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Why Choose Us?
- Immediate $2,500 sign-on bonus (paid after 90 days)
- Industry-leading training program
- Health, dental, and vision insurance
- Tuition reimbursement and career advancement paths
- Modern workspace with flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with cross-functional teams to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and multitasking
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Passion for helping others and continuous learning