Job Description
Join our award-winning team as a Senior Customer Experience Specialist at PremierConnect Solutions! We're seeking motivated professionals to deliver exceptional service while earning one of the highest hourly rates in the industry. Enjoy comprehensive benefits, career advancement opportunities, and a modern work environment in sunny Chula Vista. Why work with us?
- Industry-leading compensation package
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and flexible scheduling
- Ongoing professional development
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve complex customer inquiries with empathy and efficiency
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on process improvements
- Mentor new team members on best practices
- Identify upsell opportunities to drive revenue growth
Qualifications
- Minimum 3 years of call center experience
- Proven track record of exceeding performance targets
- Exceptional communication and problem-solving skills
- Proficiency with Salesforce or similar CRM platforms
- Ability to work flexible shifts including weekends
- Spanish bilingual preferred (not required)
- High school diploma or equivalent (Bachelor's preferred)
- Valid California driver's license (for occasional off-site events)