Job Description
Join our award-winning customer experience team in the heart of Manhattan! We're seeking dynamic professionals to represent Fortune 500 brands in our state-of-the-art call center. Enjoy competitive benefits, career advancement, and a vibrant downtown workspace. Why you'll love this role: Comprehensive training, performance bonuses, and tuition reimbursement. What we offer: Health insurance, 401(k) matching, and flexible scheduling. Apply today to become part of New York's premier customer service hub!
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in monthly training and coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- 3+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with 98% accuracy
- Flexible schedule availability (including evenings/weekends)
- Bilingual English/Spanish proficiency required
- Associate's degree or equivalent experience
- Previous experience in SaaS or tech support preferred