Job Description
Launch your career in Philadelphia's thriving tech scene! Urban Innovations Group is seeking motivated, entry-level professionals to join our dynamic customer success team. No experience required – we provide comprehensive training and mentorship to help you grow into a tech industry leader. Work in our modern Center City office with competitive benefits, flexible scheduling, and clear advancement paths. Join us to build foundational skills in client communication, problem-solving, and digital tools while supporting innovative startups and established enterprises.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining data accuracy and confidentiality
- Collaborate with technical teams to resolve complex client issues
- Contribute to process improvement initiatives for customer workflows
- Participate in bi-weekly training sessions on product knowledge and communication techniques
- Support customer onboarding for new clients using digital platforms
- Track performance metrics and identify opportunities for service enhancement
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office Suite and willingness to learn new software
- Ability to thrive in a fast-paced, team-oriented environment
- Philadelphia residency preferred (public transit accessible location)
- Customer service mindset with patience and problem-solving aptitude
- Reliable attendance and punctuality
- Valid Pennsylvania driver's license (occasional client visits required)