Job Description
Ready to kickstart your career without prior experience? Oklahoma City Innovations is seeking motivated Entry-Level Customer Service Associates to join our dynamic team. We provide comprehensive training and a supportive environment where your growth is our priority. Perfect for recent graduates or career changers looking to develop transferable skills in customer engagement, problem-solving, and communication. Join us in delivering exceptional service while building a strong foundation for your professional journey in the heart of Oklahoma City.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Document customer interactions and resolve basic issues independently
- Collaborate with team members to ensure seamless customer experiences
- Participate in ongoing training to enhance product knowledge and service skills
- Meet daily performance metrics for response time and customer satisfaction
- Contribute to a positive team culture through proactive communication
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills with a customer-first mindset
- Basic computer proficiency and ability to learn new systems quickly
- Positive attitude and willingness to learn in a fast-paced environment
- Reliability and punctuality for consistent team support
- Ability to handle customer concerns with patience and professionalism
- No prior experience required – we provide all necessary training