Job Description
Join Omaha's premier customer service hub as a Senior Call Center Agent! We're seeking dynamic professionals to represent our Fortune 500 clients with excellence. Enjoy industry-leading compensation, comprehensive benefits, and a state-of-the-art downtown workspace where your growth is prioritized. Perfect for career-driven individuals ready to elevate their customer service expertise.
What You'll Receive:
- Competitive salary with performance-based bonuses
- Full medical/dental/vision coverage
- 401(k) with 6% employer match
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Manage high-volume inbound/outbound calls with 95%+ quality scores
- Resolve complex customer issues across multiple industries
- Maintain CRM records with 99.5% accuracy
- Mentor junior agents on best practices
- Participate in quarterly process improvement initiatives
- Exceed monthly KPIs for resolution rates and CSAT
- Collaborate with cross-functional teams on system upgrades
Qualifications
- 3+ years enterprise-level call center experience
- Advanced proficiency in Salesforce and Zendesk
- Proven ability to handle irate customers diplomatically
- Willingness to work flexible shifts (evenings/weekends)
- Associate degree or equivalent professional certification
- Spanish bilingualism preferred
- Minimum 45 WPM typing speed
- Pass background/drug screening