Job Description
Join PhillyConnect Solutions as a Senior Call Center Agent and become the voice of our thriving Philadelphia community! We're seeking dynamic professionals to deliver exceptional customer experiences while working in our modern downtown facility. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant cities.
Why Join Us?
- Industry-leading training and certification programs
- Health/dental/vision insurance after 60 days
- Tuition reimbursement for professional development
- 401(k) with company match
- Flexible scheduling options
Responsibilities
- Handle 50+ inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and service upgrades
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex issues
- Maintain 95%+ customer satisfaction score
- Participate in weekly performance coaching sessions
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service/call center experience
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Typing speed of 40+ WPM
- Familiarity with Microsoft Office Suite
- Philadelphia residency required