Job Description
Join TechConnect Solutions as a Senior Call Center Agent and become the voice of innovation! We're seeking passionate communicators to deliver exceptional customer experiences in our state-of-the-art San Jose facility. Enjoy competitive compensation, comprehensive benefits, and a dynamic team environment where your growth is prioritized. Be part of a company that values your voice and invests in your future.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to resolve complex customer challenges
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to team training initiatives and knowledge base development
- Identify upsell opportunities for premium service packages
Qualifications
- 3+ years of call center or customer service experience
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities with technical aptitude
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends as needed
- Spanish bilingual certification highly desirable