Job Description
Join our award-winning customer service team in the heart of St. Louis! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, collaborative environment.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Tuition reimbursement program
- Flexible scheduling options
- Employee wellness initiatives
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Upsell additional services when appropriate
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency
- Positive attitude and resilience