Job Description
Join Cincinnati Solutions Group as a Senior Call Center Agent and become the voice of our award-winning client portfolio! We're seeking dynamic professionals to deliver exceptional customer experiences while driving sales growth. Enjoy competitive compensation, comprehensive benefits, and a vibrant work culture in the heart of Ohio. Our state-of-the-art downtown facility offers flexible scheduling, professional development programs, and recognition opportunities for top performers. If you thrive in fast-paced environments and want to make a real impact, this is your moment to shine!
Responsibilities
- Handle 80+ inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed monthly sales targets while maintaining 95% customer satisfaction
- Document interactions accurately in Salesforce and maintain call quality standards
- Collaborate with team leads to optimize call scripts and workflows
- Participate in quarterly training on product updates and communication techniques
Qualifications
- 2+ years of call center or customer service experience
- Proven track record of meeting/exceeding sales KPIs
- Proficient with Salesforce, Zendesk, or similar CRM platforms
- Exceptional active listening and conflict resolution skills
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings/weekends as needed
- Typing speed of 50+ WPM with 98% accuracy