Job Description
Join our award-winning customer experience team in Raleigh! As a Call Center Agent at CustomerConnect Solutions, you'll be the voice of our brand, delivering exceptional service to thousands of satisfied customers daily. We offer competitive compensation, comprehensive benefits, and clear pathways for career advancement in a supportive, fast-paced environment. If you're passionate about helping others and thrive in dynamic settings, apply today to become part of our growing family!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Identify opportunities for upselling/cross-selling
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in high-pressure situations
- Reliable internet connection for remote work option
- Positive attitude with customer-first mindset