Job Description
Join our award-winning team at Coastal Tech Solutions as a Customer Support Trainee and launch your career in customer excellence! We're seeking passionate individuals who thrive in dynamic environments and are eager to master our cutting-edge tech products. This immersive training program combines hands-on mentorship with structured learning paths to transform you into a customer service powerhouse. Enjoy competitive benefits, career growth opportunities, and the chance to make tangible impacts in the lives of our 500K+ users across the Mid-Atlantic region.
What sets us apart:
- Industry-leading onboarding with dedicated trainers
- Clear advancement track to Senior Support Specialist
- Hybrid work model after initial training period
- Tuition reimbursement for continued education
- Collaborative culture with monthly innovation challenges
Responsibilities
- Master product knowledge through intensive training modules
- Resolve technical inquiries via phone, email, and chat channels
- Document cases accurately in Zendesk CRM system
- Collaborate with Tier 2 engineers for complex escalations
- Proactively identify customer pain points for product improvements
- Maintain 95%+ customer satisfaction score
- Participate in quarterly skill-building workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and Google Workspace
- Ability to type 45+ WPM with 98% accuracy
- Experience with CRM systems (Zendesk/Salesforce a plus)
- Empathetic problem-solving approach
- Availability for rotating weekend shifts (1:5 ratio)
- Virginia residency required (for local onboarding)