Job Description
Join our award-winning team at NashTech Solutions as a Customer Support Trainee! We're seeking motivated individuals to kickstart their careers in tech customer service. Our comprehensive 8-week training program will equip you with industry-leading skills in communication, problem-solving, and customer relationship management. Enjoy competitive pay, benefits from day one, and a clear path to advancement within our Nashville headquarters. Work in a modern, collaborative environment where your growth is our priority!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master our proprietary CRM software and internal knowledge base
- Document customer interactions and troubleshoot technical issues
- Collaborate with senior agents to resolve complex escalations
- Participate in daily training sessions and performance reviews
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Basic proficiency with Windows OS and Microsoft Office
- Customer service mindset with empathy and patience
- Ability to multitask in fast-paced environments
- Must pass background check and drug screening
- Authorized to work in the United States