Job Description
Join our award-winning customer support team as a Trainee and launch your career in tech! We're seeking passionate individuals in Chula Vista, CA to provide exceptional service while learning industry-leading support systems. This direct-hire opportunity includes comprehensive training, career advancement pathways, and a collaborative environment where your growth is prioritized. Enjoy competitive pay, comprehensive benefits, and the chance to become an expert in customer satisfaction.
Responsibilities
- Deliver prompt, professional customer support via phone, email, and chat
- Master internal software and knowledge bases during paid training
- Document cases accurately in CRM systems with attention to detail
- Collaborate with senior agents to resolve complex customer issues
- Meet daily performance metrics including response time and resolution rates
- Contribute to process improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent required (college preferred)
- 0-2 years of customer service or support experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and basic troubleshooting
- Strong problem-solving abilities and empathy
- Ability to work flexible hours including weekends if needed
- Valid California driver's license (for occasional on-site requirements)