Job Description
Join our award-winning customer service team in Wichita and start your career tomorrow! We're seeking motivated individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with advancement opportunities. No prior experience required—we provide paid training and ongoing development.
Why Choose Us?
• Flexible day/night shift options
• Health/dental/vision insurance
• 401(k) with company match
• Free parking and on-site amenities
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve processes
- Participate in ongoing training and coaching
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Flexible schedule availability (including weekends)
- Previous customer service experience preferred
- Type 30+ WPM with 95% accuracy
- Pass background/drug screening