Job Description
Join our award-winning customer service team in Memphis! We're urgently seeking motivated Call Center Agents to deliver exceptional experiences to our clients. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with advancement opportunities. No prior experience required – we provide paid training!
What We Offer:
- Starting salary $17.50/hour + monthly performance bonuses
- Comprehensive health/dental/vision insurance
- Paid training and career development programs
- Flexible scheduling options
- Modern downtown Memphis office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and coaching sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (clear articulation in English)
- Basic computer proficiency and typing speed (30+ WPM)
- Ability to multitask and work in a fast-paced environment
- Customer-focused mindset with problem-solving abilities
- Reliable attendance and punctuality
- Willingness to work flexible shifts including evenings/weekends