Job Description
Join our award-winning customer support team as a Part-Time Trainee! At Orlando Solutions Group, we empower individuals to build rewarding careers in customer service. This entry-level position offers comprehensive training and flexible scheduling perfect for students or professionals seeking work-life balance. You'll master industry-leading tools while resolving customer inquiries with empathy and efficiency. Our supportive environment includes mentorship programs and performance-based advancement opportunities. Enjoy competitive pay, free parking, and a vibrant downtown Orlando workplace culture. No prior experience required – we provide all necessary training!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Participate in ongoing product and service training modules
- Meet monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
- Maintain professional brand voice in all communications
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong verbal and written communication skills
- Basic computer proficiency with ability to learn new software
- Empathetic approach to customer problem-solving
- Ability to work independently and in team settings
- Flexible availability including evenings and weekends
- Passion for delivering exceptional customer experiences