Job Description
Join our award-winning customer service team as a Direct Hire Call Center Agent in beautiful Colorado Springs! We're seeking passionate professionals to deliver exceptional support to our diverse client base. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic work environment. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficient with Windows OS and CRM software
- Type 35+ WPM with high accuracy
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset