Job Description
Join TechSupport Pro's elite customer experience team in vibrant Austin! We're seeking passionate Call Center Agents to deliver exceptional support to our growing tech client base. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace with flexible scheduling options. Be part of a company that invests in your growth with ongoing training and career advancement paths.
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily via phone and digital channels
- Resolve technical inquiries using Salesforce and Zendesk CRM systems
- Document interactions accurately in compliance with HIPAA/PCI standards
- Collaborate with Tier 2 support for complex technical escalations
- Meet/exceed monthly KPIs for resolution rate (92%) and CSAT (4.5/5)
- Participate in weekly training sessions on new technologies
- Maintain 99.8% schedule adherence with flexible shift options
Qualifications
- 2+ years BPO/call center experience in technical support
- Proficient in CRM platforms (Salesforce, Zendesk)
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex issues across OS/software platforms
- High school diploma or equivalent; technical certification preferred
- Typing speed of 45+ WPM with 98% accuracy
- Available for evening/weekend shifts (4x monthly rotation)
- Austin-based with reliable transportation