Job Description
Join TechSolve Inc.'s award-winning support team as a Customer Support Trainee! We're seeking motivated individuals in Columbus, OH to launch their careers in customer service. Our comprehensive 12-week training program combines classroom learning with hands-on experience to transform you into a support superstar. Enjoy competitive pay, full benefits, and a collaborative environment where your growth is our priority. No prior experience required – just a passion for helping others and a willingness to learn!
Responsibilities
- Master our product suite through structured training modules
- Resolve customer inquiries via phone, email, and chat support channels
- Document interactions accurately in our CRM system
- Collaborate with senior agents to resolve complex issues
- Contribute to knowledge base improvements
- Meet performance metrics for resolution times and customer satisfaction
- Participate in weekly feedback sessions with your training cohort
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and patience
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including weekends
- Positive attitude with a customer-first mindset
- Valid driver's license for occasional travel to our HQ
- Passion for technology and continuous learning