Job Description
Join our award-winning customer service team and kickstart your career in Detroit! We're actively seeking motivated individuals with no prior experience for our entry-level call center agent positions. Enjoy comprehensive paid training, flexible scheduling options, and opportunities for rapid career advancement. Our supportive environment ensures you'll develop valuable communication and problem-solving skills while making a real impact on our clients' satisfaction.
Why Choose Us?
• Competitive hourly wages + performance bonuses
• Free professional development programs
• Health benefits after 90 days
• Modern downtown Detroit workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve client inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training to enhance product knowledge
- Identify and escalate opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency with ability to navigate multiple systems
- Positive attitude and willingness to learn new technologies
- Ability to work flexible shifts including evenings/weekends
- U.S. work authorization and clear background check
- Type minimum 25 WPM (testing provided during interview)