Job Description
Join Fresno Customer Connect as a Call Center Agent and become the voice of our valued clients! We're seeking dynamic individuals to deliver exceptional customer experiences through inbound/outbound calls. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Fresno's thriving business hub. No experience required – full training provided!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with team to improve service delivery
- Adhere to compliance protocols (HIPAA, PCI-DSS)
- Participate in weekly coaching sessions
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficient in Windows OS and CRM software
- Strong verbal/written communication skills
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screening
- Spanish bilingual preferred