Job Description
Join Pittsburgh's premier customer experience team! We're urgently seeking motivated Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic downtown Pittsburgh environment. No experience required – full training provided!
Why Choose Us?
- Industry-leading compensation package
- Health, dental, and vision insurance
- Tuition reimbursement programs
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account services
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service protocols
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Exceptional verbal communication skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM
- Strong problem-solving aptitude
- Flexibility to work evenings/weekends as needed