Job Description
Join ConnectHub Solutions as a Flexible Hours Call Center Agent and transform your work-life balance! We're seeking empathetic communicators to deliver exceptional customer experiences while enjoying schedule autonomy. Our Portland office offers a vibrant, supportive environment where your voice matters. With competitive pay, comprehensive benefits, and growth opportunities, this is your chance to thrive professionally without sacrificing personal commitments. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (e.g., CSAT, resolution rates)
- Participate in ongoing training and development programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passion for delivering outstanding customer experiences