Job Description
Join our award-winning customer support team in Portland as a Trainee! We're seeking motivated individuals with a passion for helping others to launch their careers in customer service. No prior experience required – we provide comprehensive training, mentorship, and growth opportunities. Enjoy competitive benefits, flexible scheduling, and a collaborative environment where your voice matters. Help us redefine customer excellence while building a future with one of Portland's fastest-growing tech companies!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products/services through our structured training program
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex inquiries
- Identify and escalate emerging product/service issues
- Contribute to continuous improvement initiatives
- Maintain strict confidentiality and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and tech-savviness
- Ability to thrive in fast-paced, team-oriented environments
- Customer service mindset with empathy and patience
- Availability for flexible shifts including weekends
- Must be authorized to work in the US