Job Description
Join ConnectCare Solutions as a Remote-Friendly Call Center Agent and transform how we serve our community! We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of their homes. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while making a real impact.
Why Join Us?
• 100% remote work option
• Competitive hourly rates + performance bonuses
• Paid training and certification programs
• Health/dental/vision insurance
• Generous PTO and holidays
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve billing inquiries, appointment scheduling, and insurance verification
- Maintain detailed case notes in CRM systems with 98% accuracy
- Meet/exceed monthly KPIs for call volume, resolution time, and CSAT scores
- Collaborate with healthcare specialists to resolve complex patient issues
- Participate in weekly team training sessions and quality assurance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Strong typing skills (40+ WPM) and multitasking ability
- Excellent communication skills in English (bilingual Spanish a plus)
- Reliable high-speed internet and quiet home office setup
- Must pass background check and drug screening