Job Description
Join our award-winning customer experience team in Fort Wayne! We're seeking passionate Call Center Agents to deliver exceptional service while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
What We Offer:
- Industry-leading starting salary ($17-$22/hr)
- Comprehensive health/dental/vision plans
- Tuition reimbursement program
- Clear career advancement path
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with cross-functional teams
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office & CRM software
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Valid Indiana driver's license (if field visits required)