Job Description
Join Omaha Connect Solutions as a Full-Time Call Center Agent and become the voice of innovation! We're seeking passionate individuals to deliver exceptional customer experiences while driving our mission forward. Enjoy a supportive team environment, comprehensive benefits, and opportunities for career growth in Omaha's thriving tech hub. Your work will directly impact customer satisfaction and business success.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with cross-functional teams to improve processes
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Excellent verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with high accuracy
- Positive attitude and resilience under pressure