Job Description
Join our award-winning team at Apex Communications and become the voice of innovation in Raleigh's thriving tech hub! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Maintain detailed records in CRM systems (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Reliable transportation for downtown location