Job Description
Launch your tech career with zero experience required! Phoenix Digital Solutions offers a fully remote entry-level position with comprehensive paid training. Join our dynamic team as a Tech Support Specialist and gain industry-recognized certifications while earning competitive pay. This 100% remote role includes mentorship from senior engineers and a clear path to career advancement. Perfect for career changers and recent graduates.
Responsibilities
- Provide remote technical support via phone, chat, and email
- Troubleshoot hardware/software issues for enterprise clients
- Document cases in CRM systems with detailed notes
- Collaborate with senior engineers on complex escalations
- Complete all certification training modules within 90 days
- Maintain 95% customer satisfaction score
- Participate in daily team stand-ups and knowledge sharing
Qualifications
- No prior technical experience required
- High school diploma or equivalent (college preferred)
- Strong problem-solving and communication skills
- Basic computer proficiency (Windows/Mac)
- Ability to learn quickly in fast-paced environment
- Reliable internet connection (minimum 25 Mbps)
- Self-motivated with attention to detail
- Available for training Monday-Friday 9am-5pm MST