Job Description
Launch your career with Horizon Growth Partners! We're seeking motivated individuals for our remote Customer Specialist role in Wichita. No prior experience needed – we provide comprehensive training and career growth opportunities. Enjoy flexible remote work while building valuable skills in customer relationship management and digital communication. Join our inclusive team dedicated to professional development and work-life balance.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Maintain accurate customer records and documentation in our database
- Participate in weekly training sessions to enhance product knowledge
- Identify upsell opportunities to enhance customer satisfaction
- Meet performance metrics for response time and resolution efficiency
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong written and verbal communication skills
- Proficient with basic computer applications and internet navigation
- Ability to work independently with minimal supervision
- Positive attitude and willingness to learn new technologies
- Reliable internet connection and quiet home office space
- Customer service mindset with problem-solving aptitude